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• IT - Technical: How to publish to a new website/FTP server
  Answer: In order to publish to your new Website/FTP server simply change the details in NovaCore so that the system publishes to your New FTP server ...
• General: How do I change a document’s ‘Next Review Date’?
  Answer: Click the Review Date Selector in the document list as shown in the screenshot below and select the new date. This method works for documents in ...
• General: How do I delete documents permanently?
  Answer:   In the top right hand corner of NovaCore there is the Deleted Documents View. You can enable this and then it will show you ...
• General: Some of my documents have COMPANY NAME in the content instead of the actual company
  Answer: The COMPANY NAME fields should have been replaced automatically for you. In the event that some have slipped through the cracks here's what you can ...
• IT - Technical: When it is set up,does the system update the FTP directory automatically?
  Answer: Yes, it updates automatically. ...
• IT - Technical: My FTP directory doesn't seem to be updating. What do I do?
  Answer: (look out for it being set to read only It is possible that you are ticking all of your documents to publish as “Public” but in ...
• General: Can I copy/link a document from one framework to another?
  Answer: You can only “copy” and then “paste” a shortcut from a framework to the “DMS”, you can’t copy a document from one framework to another.  However, ...
• General: Can I replace a document in the system and keep all of its links and
  Answer: Yes! Follow the steps below: 1. Locate the document in NovaCore you want to replace. 2. If not “Approved” right click on the document and “Approve” it ...
• IT - Technical: The NovaCore Toolbox Addin for Microsoft Office is not merging with the Office applications. What
  Answer: Open any document in MS Word outside of NovaCore.  Click on "File", then "Options". At the very top on the right hand side you will have ...
• General: The login screen requires database server and filename. What must they be?
  Answer: These details should not normally be required as the software automatically detects the settings via the DB auto discovery feature. However if you are being prompted ...

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