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  • IT - Technical: Connection profile is not showing on workstation login screens- How can this be fixed?
    Answer: The two possible causes of the Connection Profile not showing are your firewall or security/anti-virus software is preventing correct communication between the server and the workstationSee ...
  • IT - Technical: How to install NovaCore
    Answer: The latest install file can be downloaded from here. Please note that installing NovaCore will require that you have administrator privileges on the machine!The installation ...
  • IT - Technical: What should my Firewall settings be?
    Answer:  FIREWALL SETTINGSServerSetup will add firewall rules, when installing on the server, to allow workstations to perform DB auto discovery and communicate with the DB. If ...
  • General: How can I link framework docs to DMS folders?
    Answer: To link a document that resides in a CMS framework simply right-click the document and select Copy ... Now select the DMS and the folder you ...
  • General: I can't see the publishing column in any of my document lists.
    Answer: If any columns are not visible, right click on a column heading. A list of all the columns will pop up. Enable disabled columns by ...
  • General: How to customise and organise document lists
    Answer: Throughout NovaCore, documents/files are displayed in lists.  These document lists are customisable and most customisations you make, such as visibility, size and position of columns, ...
  • General: How to create a new user
    Answer: Go to the Tools/Config tab of the ribbon menu: From here there are 2 ways of creating a new user:a. Click the Manage Users and Groups ...
  • General: How to import a document
    Answer: Use the Framework Selection Button to select a framework. Go to Tools/Config: Then select Import Documents: In the Import External Documents wizard, you will be prompted to assign ...
  • General: How do I publish a document?
    Answer: Make sure that the document is approved. Unapproved documents cannot be published until they are approved.  Ensure that publishing is allowed for the framework or folder ...
  • General: Why can't I edit a document?
    Answer: This is probably because the document has been approved. If you need to make changes to an approved document, you will need to revise it. ...

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