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• General: Where do I find the latest revision of a document?
  Answer: Head to the section in which the document is stored as that will always show the latest version. For instance, if the document is a ...
• General: How do I put the company name into the document footer?
  Answer: Open up the document through NovaCore. In MS Wor,d open the document footer by double clicking on the footer. Then go to the Insert tab ...
• IT - Technical: How to publish to a new website/FTP server
  Answer: In order to publish to your new Website/FTP server, simply change the details in NovaCore so that the system publishes to your New FTP server ...
• General: How do I change a document’s ‘Next Review Date’?
  Answer: Click the Review Date Selector in the document list as shown in the screenshot below and select the new date. This method works for documents in ...
• General: How do I delete documents permanently?
  Answer: Under Manage, in the top right hand corner of NovaCore, there is the Deleted Documents button. Enable this and it will show you the deleted ...
• General: Some of my documents have COMPANY NAME in the content instead of the actual company
  Answer: The COMPANY NAME fields should have been replaced automatically for you. In the event that some have slipped through the cracks here's what you can ...
• IT - Technical: My FTP directory doesn't seem to be updating. What do I do?
  Answer: Look out for it being set to read only. It is possible that you are ticking all of your documents to publish as “Public” but in ...
• General: Can I copy/link a document from one framework to another?
  Answer: You can only “copy” and then “paste” a shortcut from a framework to the “DMS.” You can’t copy a document from one framework to another.  However, ...
• General: Can I replace a document in the system and keep all of its links and
  Answer: Yes! Follow the steps below: 1. Locate the document in NovaCore you want to replace. 2. If not “Approved,” right click on the document and “Approve” it ...
• IT - Technical: The NovaCore Toolbox Addin for Microsoft Office is not merging with the Office applications. What
  Answer: Open any document in MS Word outside of NovaCore.  Click on "File", then "Options". At the very top on the right hand side you will have ...

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